Everything you need to know about your GHALEN order. Can't find your answer? Write to us at contact@ghalen.com.

Orders

How do I place an order?

Choose your piece, select your size and add it to your bag. At checkout, enter your delivery details, choose your shipping option and complete your payment. You will receive an order confirmation by email.

Can I change or cancel my order?

Please contact us as soon as possible at contact@ghalen.com with your order number. We will do our best to help, but once an order has been prepared or shipped, it can no longer be changed or cancelled — you can then request a return once it is delivered.

Which payment methods do you accept?

We accept major credit and debit cards and popular express payment wallets. The methods available for your order are always displayed at checkout.

Is my payment secure?

Yes. All payments are processed through secure, encrypted systems. We never see or store your full card details.

Shipping

Do you offer free shipping?

Yes. Standard Shipping is free on every order, with no minimum. Express Shipping is available at checkout for an additional cost ($29.98 in the United States).

How long will my order take to arrive?

Every order is prepared within 1–3 business days. Standard Shipping then takes 10–19 calendar days in transit (about 11–22 days door to door). Express Shipping takes 5–9 calendar days in transit (about 6–12 days door to door).

Will I have to pay customs or duties?

No. Duties are prepaid: there is nothing to pay on delivery. Any applicable taxes are shown at checkout before you pay.

How can I track my order?

As soon as your order ships, you receive an email with your tracking number. You can also follow it on our Track Your Order page. Standard parcels may take a few days to show their first tracking update.

What if my parcel is lost?

If your tracking shows no progress for an unusually long time, contact us with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send you a replacement or a full refund. See our Shipping Policy for details.

Returns & Exchanges

Can I return an item?

Yes. You have 30 days from delivery to request a return. Items must be unworn, unused and unwashed, with all original tags attached and in their original packaging.

How do I make a return?

Email us at contact@ghalen.com with your order number and the item(s) you would like to return. Wait for our confirmation and the return address, then send your parcel within 14 days using a tracked service and share the tracking number with us. Parcels sent without prior agreement cannot be accepted.

Who pays for return shipping?

For a change of mind, size or colour, return postage is at your cost and original shipping costs are not refunded. If your item is faulty, damaged or incorrect, we cover the return — and in many cases no return is needed.

When will I receive my refund?

Refunds are issued to your original payment method within 5 business days of receiving and inspecting your return. Your bank may need a few extra days to show it on your statement.

Can I exchange for another size or colour?

Yes, subject to availability. Email us and we will send your new piece as soon as your return is received — we cover the shipping of the replacement.

Are sale items returnable?

Sale items can be exchanged or returned for store credit only, unless they are faulty or incorrect.

My item arrived damaged or incorrect. What should I do?

Email us within 7 days of delivery with your order number and photos. We will offer a replacement, store credit or a refund, at no cost to you.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size chart and tells you whether the piece runs small, large or true to size. If you are between two sizes, we recommend the larger size for leather jackets and outerwear. Still unsure? Send us your measurements and we will advise you.

Materials & Care

What is the difference between genuine and vegan leather?

Genuine Leather is a natural material that softens and develops character over time. Vegan Leather is an animal-free alternative that reproduces the look and feel of leather; it is lighter and easy to care for. Every product page states the exact material — we never present vegan leather as genuine leather.

How do I care for my leather piece?

Store it on a wide hanger, away from direct sunlight and heat. Wipe marks gently with a soft, dry cloth and never machine wash. For genuine leather, apply a leather conditioner from time to time and trust a leather specialist for deep cleaning. Small variations in grain and colour are the natural signature of genuine leather, not a defect.

Contact

How can I contact GHALEN?

Email: contact@ghalen.com
Phone: +1 914 436 7676
GHALEN is a brand of ADIMA LLC.