In short: every order is processed within 1–3 business days. Standard Shipping is free and arrives in about 11–22 days door to door. Express Shipping costs $29.98 for deliveries in the United States and arrives in about 6–12 days door to door. Duties are prepaid: nothing to pay on delivery.

Shipping options

	Standard Shipping	Express Shipping
Cost (United States)	Free	$29.98
Carrier	Postal service	Express courier
Order processing	1–3 business days	1–3 business days
Transit	10–19 calendar days	5–9 calendar days
Total, order to door	about 11–22 days	about 6–12 days

The options available for your address, and their cost, are always displayed at checkout before you pay.

Business days and calendar days

Business days run Monday to Friday, excluding weekends and public holidays. They apply to order processing: an order placed on a Friday afternoon starts being processed the following Monday.

Calendar days include every day of the week, weekends included. They apply to transit with the carrier.

The “order to door” totals above already combine both.

Where we deliver

The countries we currently deliver to are those available in the country selector at checkout. We are progressively opening more destinations. If your address cannot be served, you will be informed at checkout before payment.

United Arab Emirates

When deliveries to the United Arab Emirates are available, only Express Shipping is offered for this destination. Its cost is shown at checkout before payment.

Customs, duties and taxes

All orders are shipped DDP (Delivered Duty Paid): duties and customs fees are prepaid by us, so there is nothing to pay on delivery. Any applicable taxes are displayed at checkout before payment.

Order tracking

As soon as your order ships, you receive a shipping confirmation email with your tracking number and a tracking link. Standard parcels can take a few days to show their first scan with the carrier: this is normal. You can also follow your order from your account or our Track Your Order page.

Delivery address

Please make sure your shipping address is complete and correct at checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address. If you notice an error, contact us immediately: we can correct it as long as your order has not shipped.

Delays

Delivery times are estimates. Carriers can occasionally be delayed by weather, customs inspections or peak seasons. Such carrier delays do not by themselves give a right to a refund, but we will always help you follow up with the carrier. If we are unable to ship your order within the processing time stated, we will inform you and you may choose to cancel your order for a full refund.

Damaged parcels

If your parcel or item arrives damaged, email us within 7 days of delivery at contact@ghalen.com with your order number and photos of the parcel and the item. We will send a replacement or issue a refund, at our cost.

Lost parcels

A parcel is considered lost if it has received no delivery scan 30 days after dispatch for Standard Shipping or 20 days after dispatch for Express Shipping. In that case, contact us: we will open a claim with the carrier and find a solution with you (replacement or refund). Please report a parcel that has not arrived no later than 30 days after the end of the estimated delivery window.

Parcels marked as delivered

Once the carrier confirms delivery — including to a mailroom, reception, locker or safe place — responsibility for the parcel passes to the customer. Please check with neighbours, building staff and your mailbox, then contact us: we will support the carrier investigation. We are unable to refund or replace a parcel that the carrier has confirmed as delivered.

Refused or unclaimed parcels

If a parcel is refused or not collected and returns to us, we can reship it by Standard Shipping (or by Express where it is the only option available). The cost of returning the parcel to us and, if applicable, the Express shipping charge are paid by the customer and may be deducted from any refund.

Contact

GHALEN is a brand of ADIMA LLC
5830 E 2nd St, Ste 7000 #39675
Casper, WY 82609, United States

Customer support: contact@ghalen.com
Phone: +1 914 436 7676