In short: you have 30 days from delivery to request a return. Once your return is approved, you have 14 days to send it. Return postage is at your cost for a change of mind, size or colour, and at our cost if the item is faulty, damaged or incorrect. Refunds are issued to your original payment method.

Return window

You can request a return within 30 days of the delivery date. Once we approve your request, please post the item within 14 days and send us the tracking number within the same period. The postmark date counts. Returns not sent within this period are cancelled.

Conditions

• Items must be unworn, unused, unwashed and unaltered.
• All original tags must be attached and the item returned in its original packaging.
• Your order number or proof of purchase is required.

Returned items are inspected on arrival. Items that are worn, damaged, altered or returned without their tags may be refused or partially refunded.

How to request a return

1. Email us at contact@ghalen.com with your order number and the item(s) you would like to return.
2. Wait for our reply confirming your return and the return address. Parcels sent without prior agreement will not be accepted.
3. Pack the item securely in its original packaging and send it within 14 days, using a tracked service.
4. Send us the tracking number of your return.

Returns remain your responsibility until we receive them. If your return requires a customs declaration, please declare it as “returned goods”; any customs charges on returns are paid by the customer.

Return shipping costs

• Change of mind, size or colour: return postage is paid by the customer. Original shipping costs are not refunded.
• Faulty, damaged in transit or incorrect item: we cover the return postage — and in many cases no return is needed.

Refunds

Approved refunds are issued to your original payment method:

• within 5 business days of receiving and inspecting your return;
• within 2 business days of approving your request when no return is required.

Your bank or card issuer may need a few additional days to show the credit. If you have not received it 10 business days after approval, please contact us.

Exchanges

To exchange an item for another size or colour, email us at contact@ghalen.com. Exchanges are subject to availability. We send the replacement once your return has been received, and we cover the shipping of the replacement. Any price difference is either paid by you through a secure payment link, or refunded to you.

Sale items

Items purchased on sale can be exchanged or returned for store credit only; they are not refunded to the original payment method — unless they are faulty or incorrect.

Faulty, damaged or incorrect items

If you receive a faulty, damaged or incorrect item, email us within 7 days of delivery at contact@ghalen.com with your order number and photos. We will offer a replacement, store credit or a refund, at no cost to you. Manufacturing defects discovered later are covered throughout the 30-day return period, or longer where the law requires.

Lost or undelivered parcels

Orders lost in transit or cancelled by us are refunded in full, including shipping costs. See our Shipping Policy for the procedure.

Fair use

We reserve the right to refuse returns in cases of repeated or abusive return requests.

Your legal rights

This policy is in addition to your statutory rights and does not limit them. Customers in the European Union may cancel their order within 14 days of delivery without giving any reason and without a return processing fee; where local law grants you more favourable rights, those rights prevail.

Contact

GHALEN is a brand of ADIMA LLC
5830 E 2nd St, Ste 7000 #39675
Casper, WY 82609, United States

Customer support: contact@ghalen.com
Phone: +1 914 436 7676